How do I withdraw?

Click ‘Withdraw’, select your preferred method from the numerous we provide and choose your amount. Make sure you select your local currency to withdraw in, to remove risk of your bank converting the rate. In addition to spot rate conversion, Luxon will not charge a fee for any deposit or withdrawal.

How can we help?

Our UK based support team are available 24/7. If you have an urgent query, please use our Live Chat service, otherwise drop us an email or search through our FAQ’s.

Live chat

You can talk directly to a member of our team by clicking the little blue circle on the bottom right.


Send your questions over to our support team by emailing


Listed below are FAQ's, please contact us if you still can't find the answer you are looking for.

Frequently asked questions

We may have the answer you’re looking for in our FAQ’s below.