Why can’t I deposit into Luxon?

As Luxon has account holders from across the world, often on the move, depositing with a variety of payment methods, the easiest way to understand why you might be experiencing depositing issues is to contact our Support Team who will be able to assist you quickly via our Live Chat facility. Please be aware that enabled payment methods may differ from country to country so make sure you update the team on where you are at the time.

How can we help?

Our UK based support team are available 24/7. If you have an urgent query, please use our Live Chat service, otherwise drop us an email or search through our FAQ’s.

Live chat

You can talk directly to a member of our team by clicking the little blue circle on the bottom right.


Send your questions over to our support team by emailing support@luxon.com


Listed below are FAQ's, please contact us if you still can't find the answer you are looking for.

Frequently asked questions

We may have the answer you’re looking for in our FAQ’s below.