Why has my transaction failed?

There can be an array of reasons for failed transactions, including incorrect payment details, insufficient funds, connection issues. We advise to try a second time after checking your / their connection, checking that there are available funds, and ensuring the details are correct. If you are still unsure as to why you are experiencing a problem, please contact our Support Team who will be able to assist you quickly via our Live Chat facility.

How can we help?

Our UK based support team are available 24/7. If you have an urgent query, please use our Live Chat service, otherwise drop us an email or search through our FAQ’s.

Live chat

You can talk directly to a member of our team by clicking the little blue circle on the bottom right.


Send your questions over to our support team by emailing support@luxon.com


Listed below are FAQ's, please contact us if you still can't find the answer you are looking for.

Frequently asked questions

We may have the answer you’re looking for in our FAQ’s below.