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Live event point of sale

What is Luxon Pay’s live event point of sale?

Our live event point of sale payments solution is a comprehensive platform designed to simplify and streamline payment processing for live event merchants. It supports instant payments for event entry and withdrawals, and other event-related transactions, offering a seamless experience for both merchants and attendees.

Who can use Luxon Pay’s live event point of sale?

Luxon Pay’s point of sale is ideal for live event organisers, venue managers, other businesses involved in hosting or managing live events. It’s suitable for events of all sizes and industries.

What types of live events can Luxon Pay support?

We can support a wide variety of events, including gaming, entertainment, sporting events, and more. Our flexible features make it adaptable to different event needs.

How do I set up a merchant account for live events with Luxon Pay?

Setting up an account is easy:

  • Contact Luxon Pay’s sales or support team to get started.
  • Submit the required documents (e.g., business registration, ID, and financial details).
  • Once approved, configure your account with event-specific settings.

Can I use the same merchant account for multiple events?

Yes, the same merchant account can be used across multiple events and venues. You can also have sub-accounts for different venues under one main account allowing you to consolidate transactions and manage payments efficiently.

What hardware or software do I need to start using Luxon Pay’s point of sale?
  • A computer or any other device with an internet browser
  • A stable internet connection

We also offer API solutions for integration with existing systems.

What payment methods are supported?

Our e-wallet supports a variety of top-up methods, including bank transfers, alternative payment methods (APMs), and card payments. Once users have topped up their wallet, they can seamlessly use these funds at your event.

How fast are the payments done?

All payments to and from attendees are instant.

Does Luxon Pay offer offline payment processing for events?

No, offline payment processing is not supported, however transactions are queued and processed once the system reconnects.

Are split payments supported?

Via Luxon Pay point of sale any amount can be sent, allowing flexible payments.

Can I process refunds or cancellations during the event?

Yes, we support real-time refunds through the merchant portal, making it easy to handle refunds during the event.

Does Luxon Pay point of sale support multiple currencies for international events?

Yes, we support multiple currencies, allowing merchants to accept payments in the attendee’s local currency. Currency conversion is handled seamlessly within the system.

What are the fees for using Luxon Pay’s point of sale?

We charge competitive transaction fees (a percentage of each payment). There are no set up costs for Luxon Pay point of sale.

Are there special rates for high-volume events?

Yes, we offer discounted rates for events with high transaction volumes. Contact the sales team to discuss custom pricing based on your specific requirements.

How long does it take to settle payments after an event?

Settlement times are typically between 1–3 business days, depending on your agreement with Luxon Pay and the payment methods used.

Does Luxon Pay provide real-time reporting during the event?

Yes, Luxon Pay’s merchant portal offers real-time reporting, enabling you to track sales, monitor transactions, and analyse performance during the event.

Can I generate post-event financial reports?

Yes, we can provide detailed post-event reports, including transaction summaries, revenue breakdowns, and customer insights to help you evaluate the event’s financial performance.

How secure is Luxon Pay’s point of sale?

We use advanced security measures, including PCI DSS compliance, end-to-end encryption, tokenisation, and fraud detection systems, to ensure that all transactions are secure and customer data is protected.

Does Luxon Pay handle compliance with local and international regulations?

Yes, we ensure full compliance with local and international payment regulations, including data privacy laws and financial regulations, so you can operate confidently.

What kind of support is available during live events?

We offer technical support via email or live chat to assist with any payment – and point of sale – related issues. On-site support may also be available for large-scale events.

What happens if there’s a payment issue or dispute during the event?

In case of disputes or payment issues, Luxon Pay’s support team can help resolve them in real time directly on site or through customer support channels.

Is there a backup plan if Luxon Pay’s system goes offline during the event?

Transactions are queued and processed once the system reconnects, minimising disruption during events.

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Luxon Pay 2025 © | All rights reserved

Luxon and Luxon Pay are trading names of Luxon Pay Ltd, a company registered in Calgary, AB, Canada (No. 2024517852), with its registered office at Bow Valley Square 3, 490, 205 – 5 Avenue SW, Calgary, Alberta, T2P 2V7, Canada. Luxon Pay Ltd is authorised by FINTRAC as a Money Service Business (MSB No. M22974394). Terms and Conditions apply.