Luxon Pay

We take protecting your funds seriously

Your money is in safe hands. You can personalise your security settings with built-in 2 factor authentication. All data is encrypted and our 24/7 customer support team will assist you instantly.

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Built-in security features

Allowing you to personalise security preferences and use SMS, email or Google Authenticator to confirm your identity and transactions.

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Built-in security features Built-in security features

Keep it private

Luxon Pay is designed to protect your personal information. We do not store or have access to credit or debit card data. We do not retain unnecessary transaction information from the processing of transactions.

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Keep it private Keep it private

World class security

Our systems are protected by layers of world class security and all data is encrypted until it is needed.

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Dedicated 24/7 customer support

Our customer support team will never ask for passwords, PIN numbers or card data and will only ever communicate with you via our dedicated chat platform after confirming your identity.

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FAQ

How do I keep my Luxon Pay account safe?

To ensure the highest level of security, please:
• Ensure you never share your account information such as account password with anyone else
• Ensure you have 2 Factor Authentication (2FA) activated on your account
• Create a strong password that is hard to guess
• Do not use the same password on your Luxon Pay account that you use for other online services
• Change your password on a regular basis
• Be careful if an email looks suspicious
• If you think someone other than you has made a transaction, using your account, contact our Support Team via Live Chat immediately

Is 2 Factor Authentication (2FA) available on Luxon Pay?

Yes, to increase security on your account you are able to set either SMS or Google Authenticator as 2FA. Please go to your account, select ‘Security’ and 2 Factor Authentication to enable 2FA and customise your settings.

Are my transactions protected with Strong Customer Authentication (SCA)?

Yes, your transactions on Luxon Pay have additional authentication including trusted device management and SMS verification.

Is it possible to turn on/off fingerprint/face ID?

Yes, it is possible to turn on/off fingerprint/face ID by going to ‘Account’ and selecting ‘Security’. Here you can toggle these settings on or off.

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Luxon Pay 2024 © | All rights reserved

Luxon and Luxon Pay are trading names of Luxon Pay Ltd, a company registered in Calgary, AB, Canada (No. 2024517852), with its registered office at Suite #229, 6030 88ST NW, Edmonton, Alberta, Canada, T6E6G4. Luxon Pay Ltd is authorised by FINTRAC as a Money Service Business (MSB No. M22974394). Terms and Conditions apply.