Get in touch with us

If you have forgotten your password, please click the “forgotten password” and follow the instructions given to reset it.

If you want to change your password, please go to settings, security and select change password.

If you struggle to continue to sign in, please contact support who will be able to assist you.

Luxon Pay Support is available on live chat on our website or alternatively you can email us at support@luxonpay.com

Our support team are available 24 / 7 and support multi languages.

If you have forgotten your password, please click the “forgotten password” and follow the instructions given to reset it.

If you want to change your password, please go to settings, security and select change password.

If you struggle to continue to sign in, please contact support who will be able to assist you.

Luxon Pay charges no fees for deposit, withdrawals or for peer to peer transfers. There are no subscription charges or monthly admins fees.

Customers are able to withdraw to local banks with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.

Customers are able to withdraw to a VISA or Mastercard, however before you can initiate a withdrawal you must have made a deposit with your card.

Customers are able to with to local banks with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.

From the home screen, select Withdraw, enter the amount you would like to withdraw and ensure you select which currency you would like to withdraw in.

Click on the withdraw button, select the currency you wish to withdraw in and enter your amount.

From the home screen, select Deposit, enter the amount you would like to deposit and ensure you select which currency you would like to deposit in.

What deposit options does Luxon support?

1. Bank deposits
   Customers can fund their Luxon account with bank transfers from a bank account. This deposit option is available for all countries with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.
   There are no cross-border charges to use this service.
2. Credit and debit cards
   Luxon supports Visa and Mastercard, worldwide, with the exception of credit cards in the UK. Card deposits are instant but please ensure you deposit in your local currency to avoid your credit or debit card charging conversion fees.
3. Alternative payment methods
   Other country specific deposit methods are also available for customers. Please see “funding your eWallet’ to find out what alternative payment methods are available in your country.

From the home screen, click Transfer, enter the amount, the wallet address and any reference you wanted to add.

If you have already sent funds to another Luxon account holder, you can send funds again, by clicking into the transaction details and enter the amount and reference and send again.