Support - Luxon

Live chat 24/7

You can talk directly to a member of our team by clicking the small blue circle on the bottom right.

Email

Send your questions over to our support team by emailing support@luxon.com

FAQ's

Listed below are FAQ's, please contact us if you still can't find the answer you are looking for.

Frequently asked questions

Account set up

How do I sign up for a Luxon account?

What do I need to open a Luxon account?

What documents will I need to verify my Luxon account?

Why do I need to verify my ID and address?

Currencies

How do I know what my primary currency is?

What is my primary currency and why do I have it?

Can I change my primary currency?

What is my ‘total wallet balance’?

Deposits

What fees will I be charged to deposit into my Luxon account?

How do I deposit money into my Luxon account?

Which deposit methods does Luxon support?

Is there a minimum amount of money I need to deposit?

Withdrawals

How do I make a withdrawal?

Is there a minimum amount of money I can withdraw?

Can I withdraw before making a deposit?

Do I have to withdraw to the same card I have made a deposit with?

Send & request money

How do I send money to one of my contacts?

Are there any fees to send money via Luxon?

Can I send money in different currencies?

How do I send money to a merchant?

Security

Which countries is Luxon available in?

What is Luxon digital wallet (eWallet) and how does it work?

Is Luxon regulated?

Are my funds safe with Luxon?