Support - Luxon

Luxon Live Chat

Live chat 24/7

You can talk directly to a member of our team by clicking the small circle on the bottom right.

Email

Send your questions over to our support team by emailing support@luxon.com

FAQ's

Listed below are FAQ’s, please contact us if you still can’t find the answer you are looking for.

Account

What is Luxon Pay and how does it work?

Which countries is Luxon Pay available in?

What kind of Luxon Pay accounts are there, and what limits do they have?

Account set up

How do I sign up for a Luxon Pay account?

What documents will I need to verify my Luxon Pay account?

Why do I need to verify my ID and address?

Currencies

Which currencies are available with a Luxon Pay account?

How do I exchange currencies?

How do I remove a currency?

Deposits

What fees will I be charged to deposit into my Luxon Pay account?

Which deposit methods does Luxon Pay support?

How long does a credit / debit card deposit take?

Withdrawals

How do I make a withdrawal?

Can I withdraw before making a deposit?

How long does the withdrawal process take?

Send & request money

How do I send money to one of my contacts?

Can I send money in different currencies?

How do I request money from a contact?

Security

Are my funds safe with Luxon Pay?

Can I log into Luxon Pay using an IP proxy or VPN?

How do I keep my Luxon Pay account safe?

Merchants

What merchants accept Luxon Pay as a payment method?

How can I link my Luxon Pay account with my merchant account?

Can I deposit to a merchant account not in my name?

Luxon Pay VIP

How do I become a Luxon Pay VIP?

How do the Luxon Pay VIP tiers work?

How many VIP tiers does Luxon Pay have?