Get in touch with us

Our UK based customer service team are here to assist you.



Email

Send your questions over to our support by emailing support@luxonpay.com

Website Chat

You can talk to one of our agents live by clicking the little circle on the bottom right







How can I change the language of the app?

Go to ‘Settings’ and then go into ‘Personal details’ and then choose the language selector and select desired language.

What countries is Luxon available?

Luxon is available worldwide with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.

How can I reach support?

Luxon Pay Support is available on live chat on our website or alternatively you can email us at support@luxonpay.com

Our support team are available 24 / 7 and support multi languages.

Is Luxon regulated?

Luxon Payments is authorised & regulated as an Electronic Money Institution (EMI) by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference 900929, for the issuing of electronic money.

How old do I need to be for a Luxon account?

You must be 18 or over to have a Luxon account.

How do I get a Luxon account?

Simply visit www.luxon.com, and sign up or download our app via iOS and Android. Sign up is quick and easy and will take a few minutes.

How do I change my password?

If you have forgotten your password, please click the “forgotten password” and follow the instructions given to reset it.

If you want to change your password, please go to settings, security and select change password.

If you struggle to continue to sign in, please contact support who will be able to assist you.

How can I reach support?

Luxon Pay Support is available on live chat on our website or alternatively you can email us at support@luxonpay.com

Our support team are available 24 / 7 and support multi languages.

How do I change my password?

If you have forgotten your password, please click the “forgotten password” and follow the instructions given to reset it.

If you want to change your password, please go to settings, security and select change password.

If you struggle to continue to sign in, please contact support who will be able to assist you.

What fees are associated with Luxon?

Luxon Pay charges no fees for deposit, withdrawals or for peer to peer transfers. There are no subscription charges or monthly admins fees.

Does Luxon support withdrawals to my local bank?

Customers are able to withdraw to local banks with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.

Can I withdraw to my Visa or Mastercard?

Customers are able to withdraw to a VISA or Mastercard, however before you can initiate a withdrawal you must have made a deposit with your card.

How does Luxon support withdrawals to my local bank?

Customers are able to with to local banks with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.

How do I withdraw from Luxon?

From the home screen, select Withdraw, enter the amount you would like to withdraw and ensure you select which currency you would like to withdraw in.

Click on the withdraw button, select the currency you wish to withdraw in and enter your amount.

How do I deposit to Luxon?

From the home screen, select Deposit, enter the amount you would like to deposit and ensure you select which currency you would like to deposit in.

What deposit options does Luxon support?

  1. Bank deposits
    Customers can fund their Luxon account with bank transfers from a bank account. This deposit option is available for all countries with the exception of USA, Afghanistan, Burundi, Central African Rep, Congo, Eritrea, Guinea, Iran, Iraq, North Korea, Lebanon, Libya, Maldives, Mali, Somalia, Sudan. Syria, Venezuela, Yemen, Zimbabwe.
    There are no cross-border charges to use this service.
  2. Credit and debit cards
    Luxon supports Visa and Mastercard, worldwide, with the exception of credit cards in the UK. Card deposits are instant but please ensure you deposit in your local currency to avoid your credit or debit card charging conversion fees.
  3. Alternative payment methods
    Other country specific deposit methods are also available for customers. Please see “funding your eWallet’ to find out what alternative payment methods are available in your country.
How do I send money to another Luxon user?

From the home screen, click Transfer, enter the amount, the wallet address and any reference you wanted to add.

If you have already sent funds to another Luxon account holder, you can send funds again, by clicking into the transaction details and enter the amount and reference and send again.