Support - Luxon

Live chat 24/7

You can talk directly to a member of our team by clicking the small blue circle on the bottom right.

Email

Send your questions over to our support team by emailing support@luxon.com

FAQ's

Listed below are FAQ's, please contact us if you still can't find the answer you are looking for.

Account

What is Luxon and how does it work?

Which countries is Luxon available in?

What kind of Luxon accounts are there, and what limits do they have?

Account set up

How do I sign up for a Luxon account?

What documents will I need to verify my Luxon account?

Why do I need to verify my ID and address?

Currencies

Which currencies are available with a Luxon account?

How do I exchange currencies?

How do I remove a currency?

Deposits

What fees will I be charged to deposit into my Luxon account?

Which deposit methods does Luxon support?

How long does a credit / debit card deposit take?

Withdrawals

How do I make a withdrawal?

Can I withdraw before making a deposit?

How long does the withdrawal process take?

Send & request money

How do I send money to one of my contacts?

Can I send money in different currencies?

How do I request money from a contact?

Security

Are my funds safe with Luxon?

Can I log into Luxon using an IP proxy or VPN?

Is Luxon regulated?

Merchants

What merchants accept Luxon as a payment method?

How can I link my Luxon account with my merchant account?

Can I deposit to a merchant account not in my name?

Luxon VIP

How do I become a Luxon VIP?

How do the Luxon VIP tiers work?

How many VIP tiers does Luxon have?