Account setup

You can download our official app from the Google Play or App Store, or sign-up here for our web platform, accessible on your computer.

It is a legal requirement to check the identity of anyone who wants to open a Luxon Pay account.

It should take less than 1 minute to set up your account.

Yes, just pick up where you left off and follow the notifications in the platform to finish off setting up your account.

Please note you must complete the process within 72 hours.

To verify your Luxon Pay account, you will need to provide the following documents:

A valid government-issued photo ID, such as a passport or driving licence. We do not accept birth certificates and handwritten documents.

To further verify your account and unlock all features, Luxon Pay requires one of the following documents:

-Utility bills (gas, water, electricity, internet, landline phone (not mobile phone bill) and council tax, household bill)
-Bank statement
-Bank confirmation letter, Mortgage agreement, bank card letter
-Tax assessments
-Online banking receipts – PDF format

This document must contain your full name, home address and it must be dated within the last 3 months. This document should be provided in original PDF format or a photo of the physical document, ensuring that all four corners are visible, the information is clearly legible and the document contains a stamp.

Please contact our Support Team via Live Chat to request higher limits and enhanced features.

We verify your data electronically and all documents must be uploaded via the app.

No, we only check your credit file, which does not affect your credit score.

Verification of your documents can take up to 24 hours.

Once your documents have been verified, you will receive a push notification after you log in. You can view the status of your account by going to ‘Account’ and ‘Account information’. Here you can see if the account  is ‘Verified’ or ‘Unverified’.