You can create a Luxon Pay account by downloading our official app from the Google Play Store or App Store, or by signing up via our web platform on desktop or laptop.

1. Sign up
Create your account by entering your basic details.

2. Verify your account
To unlock all features, complete the verification process by uploading a valid photo ID in the Account Information section.

3. Start using Luxon Pay
Once verified, you can send and receive money, manage your funds, and make payments with supported merchants.

Yes. You can pause the setup process and continue where you left off at a later time.

Just follow the in-app prompts to complete your registration. Please note that the setup process must be completed within 72 hours.

Verifying your identity and address is a standard requirement for any regulated financial account – and Luxon Pay is no different.

It’s how we keep your money safe, protect you from fraud, and make sure everyone using the platform can trust it.

We only ever ask for what we genuinely need – nothing more.

To verify your Luxon Pay account, you will need to upload the following documents:

1. A valid photo ID

Accepted documents:
• Passport
• Driving licence

We do not accept birth certificates or handwritten documents.

2. Proof of address (must be dated within the last 3 months)

Accepted documents:
• Utility bill (gas, water, electricity, internet, landline, or council tax)
• Bank statement
• Mortgage agreement
• Tax assessment document
• Bank confirmation letter
• Online banking receipt (PDF format)

Your document must:

• Show your full name and residential address
• Be dated within the last 3 months
• Be provided as an original PDF or a clear photo of the physical document showing all four corners
• Display all information clearly, including any stamps or logos

If none of the above documents are available, you may submit a notarised certificate of residency, signed and stamped and issued within the last 3 months.

Once your documents are submitted, our team will usually have everything reviewed within 24 hours.

Once your documents have been approved, you’ll receive a push notification.

You can also check your verification status at any time:

💻 Desktop
1. Go to My Account
2. Your account will be shown as Verified or Unverified under your name

📱 App
1. Tap the ☰ menu in the top-left corner
2. Your account will be shown as Verified or Unverified under your name

No credit checks here. Setting up or verifying your Luxon Pay account has no impact on your credit score – so there’s nothing to worry about on that front.