Pour garantir le plus haut niveau de sécurité, veuillez vous assurer de ne jamais partager les informations de votre compte telles que le mot de passe du compte avec quelqu’un d’autre
Assurez-vous que l’authentification à 2 facteurs (2FA) est activée sur votre compte
Créez un mot de passe fort difficile à deviner
N’utilisez pas le même mot de passe sur votre compte Luxon Pay que vous utilisez pour d’autres services en ligne
Changez votre mot de passe régulièrement
Soyez prudent si un e-mail semble suspect
Si vous pensez que quelqu’un d’autre que vous a effectué une transaction en utilisant votre compte, contactez immédiatement notre équipe d’assistance via chat.

Oui, nous utilisons une variété de méthodes pour nous assurer que votre argent et vos informations personnelles restent en sécurité à tout moment:

• Niveaux de cryptage standard de l’industrie pour toutes les informations sensibles
• Centres de données hautement sécurisés
• Surveillance automatisée des transactions 24 heures sur 24, 7 jours sur 7, ainsi que nos équipes internes de fraude et de conformité
• Assistance 24/7 pour les problèmes immédiats

Oui, il est possible de désactiver les empreintes digitales / l’identification faciale en accédant à «Compte» et en sélectionnant «Sécurité». Ici, vous pouvez activer ou désactiver la bascule.

Lorsque vous vous connectez via votre application de bureau, assurez-vous de décocher la case “Ajouter aux appareils fiables” si vous utilisez un ordinateur public.

Non, vous ne pouvez pas vous connecter à Luxon Pay en utilisant un proxy IP ou une connexion VPN. Ceci est une mesure de précaution pour protéger vos fonds et vos informations personnelles. Votre compte peut être suspendu si vous essayez de vous connecter via un proxy IP ou un VPN.

Oui, pour renforcer la sécurité de votre compte, vous pouvez définir SMS ou Google Authenticator sur 2FA. Accédez à votre compte, sélectionnez “Sécurité” et Authentification à 2 facteurs pour activer 2FA et personnaliser vos paramètres.

Vous pouvez gérer vos appareils de confiance en sélectionnant «Compte», en sélectionnant «Sécurité”, puis« Appareils fiables». De là, vous pouvez gérer vos appareils.

Authorised Push Payment Fraud is when scammers trick people or businesses into transferring money manually. They pretend to be trustworthy figures like banks or solicitors. These scams are widespread, targeting high-value transactions. Automated fraud is increasing. Victims transfer money without realising it, leading to significant financial losses. Globally, APP Fraud is common. It impacts people and businesses. Fraudsters use tricks like impersonation to sneak in payments without victims catching the scam. Authorised Push Payment fraud requires convincing payers to allow payments under false pretences. Scammers pose as trusted entities, such as your bank or a company representative.

APP fraud involves manipulating victims into approving payments to appear legitimate. The fraudster investigates, gathers personal details, and deceives victims, often impersonating trusted entities. Victims unknowingly initiate irreversible payments. The fraudster quickly withdraws funds, making the recovery challenging.

Criminals also use varied tactics, such as phishing. They also elaborate schemes like romance scams. They exploit a sense of necessity, claiming urgent needs or emergencies. This pushes victims to comply hurriedly. The urgency, misrepresentation, and emotional manipulation convince victims to approve payments. This enables fraudsters to get stolen funds quickly.

Below is how Authorised Push Payment Fraud works:

1. Deceptive Contact: Scammers pose as trusted entities, often through emails or phone calls.
2. False Urgency: They create a sense of urgency, pressuring you to act quickly.
3. Fraudulent Instructions: You receive instructions to transfer money, believing it’s a legitimate request.
4. Account Exploitation: Scammers exploit your trust to access funds directly from your bank account.
5. No Recourse: Unlike unauthorised transactions, you willingly transfer money, making it challenging to recover funds.

Authorised push payment fraud comes in various forms, all centred on deception. Here are specific types of scams, each exploiting misrepresentation, impersonation, or social engineering:

1. Invoice Scam
   – Victims pay a fake invoice, misled by social engineering and falsified documents.
   – Targets regular payments or tricks businesses into changing payees.
2. Romance Scam
   – Fraudsters forge romantic connections to exploit victims emotionally.
   – Often culminates in Authorised Push Payment Fraud, with requests for real-time money transfers.
3. Personal Relationship Scam
   – Similar to romance scams, fraudsters impersonate family or friends.
   – Urgency and personal information are used to convince victims to send money quickly.
4. Property Funds Scam
   – Targets property purchases, with fraudsters manipulating payee information.
   – Infiltrates real estate transactions through false documentation and social engineering.
5. Account Takeover Fraud
   – Criminals gain direct access to victims’ accounts for fraudulent activities.
   – Enables fraudsters to perform authorised push payments without victim authorisation.
6. Contractor Scam
   – Deceptive home renovation scheme where victims pay the fraudster instead of the real contractor.
   – Fraudsters use phishing to gather renovation information, submit a fake invoice, and disappear with the payment.

1. Home Renovation Scam
   Criminals spot a house under renovation and learn about the homeowner and builder. They send a fake invoice, seemingly from the builder, redirecting funds to their account. The scam is only noticed when it’s too late.
2. New Bank Details Scam
   Fraudsters target a business, posing as a supplier. They notify a change in bank details for future payments. The company updates the information, unknowingly directing payments to the fraudsters until the deception is discovered.
3. Property Purchase Fraud
   Scammers target property buyers, intercepting emails between them and professionals. They alter bank details on crucial documents. During a transaction, funds intended for the property payment end up in the fraudster’s account.
4. Familial Impersonation Frauds
   Someone gets a payment request, seemingly from a family member in urgent need. Eager to help, they send money without confirming the email. Later, it turns out the family member is unaware, and the funds land in the hands of a scammer.
5. Relationship Scams
   Fraud often preys on social media relationships. A person bonding with someone on Instagram is persuaded to send money via a payment platform. After the transfer, attempts to reach the “partner” fail; the Instagram account vanishes, leaving the victim deceived and heartbroken.

• Keep your One-Time Passcodes (OTPs) to yourself. Never share them with anyone calling you, no matter how legitimate they may seem.
• Your PIN should never be shared with anyone.
• Don’t give personal details over the phone unless you’ve been able to positively identify the caller to be genuine – especially if you aren’t expecting the call.
• Check your account regularly to be sure that you recognise all the activity. If there are any transactions or changes to your account that you don’t recognise, contact us immediately.
• Use a variety of passcodes and PINs for your account. Make sure they are not easy to guess.
• Regularly change your online passcodes. Try to use a combination of uppercase and lowercase letters, as well as numbers and special characters.
• Keep your contact details up to date. This means we can contact you promptly if necessary.

It’s important to keep an eye out for potential fraud or scams. If you have any doubts or concerns about the safety of your account, please contact us.