Our live event point of sale payments solution is a comprehensive platform designed to simplify and streamline payment processing for live event merchants. It supports instant payments for event entry and withdrawals, and other event-related transactions, offering a seamless experience for both merchants and attendees.

We can support a wide variety of events, including gaming, entertainment, sporting events, and more. Our flexible features make it adaptable to different event needs.

Setting up an account is easy:

• Contact Luxon Pay’s sales or support team to get started.
• Submit the required documents (e.g., business registration, ID, and financial details).
• Once approved, configure your account with event-specific settings.

Yes, the same merchant account can be used across multiple events and venues. You can also have sub-accounts for different venues under one main account allowing you to consolidate transactions and manage payments efficiently.

• A computer or any other device with an internet browser
• A stable internet connection

We also offer API solutions for integration with existing systems.

Our e-wallet supports a variety of top-up methods, including bank transfers, alternative payment methods (APMs), and card payments. Once users have topped up their wallet, they can seamlessly use these funds at your event.

All payments to and from attendees are instant.

No, offline payment processing is not supported, however transactions are queued and processed once the system reconnects.

Via Luxon Pay point of sale any amount can be sent, allowing flexible payments.

Yes, we support real-time refunds through the merchant portal, making it easy to handle refunds during the event.

Yes, we support multiple currencies, allowing merchants to accept payments in the attendee’s local currency. Currency conversion is handled seamlessly within the system.

We charge competitive transaction fees (a percentage of each payment). There are no set up costs for Luxon Pay point of sale.

Yes, we offer discounted rates for events with high transaction volumes. Contact the sales team to discuss custom pricing based on your specific requirements.

Settlement times are typically between 1–3 business days, depending on your agreement with Luxon Pay and the payment methods used.

Yes, Luxon Pay’s merchant portal offers real-time reporting, enabling you to track sales, monitor transactions, and analyse performance during the event.

Yes, we can provide detailed post-event reports, including transaction summaries, revenue breakdowns, and customer insights to help you evaluate the event’s financial performance.

We use advanced security measures, including PCI DSS compliance, end-to-end encryption, tokenisation, and fraud detection systems, to ensure that all transactions are secure and customer data is protected.

Yes, we ensure full compliance with local and international payment regulations, including data privacy laws and financial regulations, so you can operate confidently.

We offer technical support via email or live chat to assist with any payment – and point of sale – related issues. On-site support may also be available for large-scale events.

In case of disputes or payment issues, Luxon Pay’s support team can help resolve them in real time directly on site or through customer support channels.

Transactions are queued and processed once the system reconnects, minimising disruption during events.