Your deposit limits increase automatically once your account is fully verified.

Deposit limits may also vary depending on the payment method used and your account activity. In some cases, additional verification or documentation may be required for higher deposit amounts.

If you need a higher limit, contact our Support Team via Live Chat. We’ll review your request based on your verification status and merchant activity.

You can view your current limits at any time:

💻 Desktop
1. Go to My Account
2. Select Account Information

📱 App
1. Open the ☰ menu in the top-left corner
2. Select Account Limits

Luxon Pay supports a range of deposit methods, including both major and local options.

The deposit methods available to you depend on your region and account setup. You can view the options currently available in your account before making a deposit.

You can add money to your Luxon Pay account directly from your dashboard.

💻 Desktop
1. From the main dashboard, select Deposit
2. Choose the currency and enter the amount (minimum €20 or equivalent).
3. Press Continue and select your preferred deposit method.
4. Follow the on-screen instructions to complete your deposit.

📱 App
1. Select Add Money
2. Choose your deposit method
3. Select the currency and enter the amount
4. Press Continue and follow the steps to complete your deposit

📌 Tip
Always deposit in the same currency as your bank account or card to avoid unnecessary fees.

Please note:
• Deposits must be made from a bank account or card in your name
• Your deposit method is stored securely, so you won’t need to re-enter your details next time

Yes. The minimum deposit amount is €20, or the equivalent in other supported currencies.

Depending on your VIP level a small deposit fee may apply.

Any applicable fee will always be shown clearly before you complete your deposit, so you can decide whether to proceed.

📌 Tip:
To avoid potential charges from your bank, always deposit in the same currency as your Luxon Pay wallet. For example, if you are depositing into your GBP wallet, use a GBP bank account or card.

Please note that your bank may also apply additional fees if the deposit is made in a different currency.

Yes. You can deposit funds via bank transfer once your account is fully verified.

EU & UK users – How to make a bank transfer

• Select Deposit
• Choose Regular Bank Transfer
• Follow the instructions to access your personal IBAN details

Please note:
• Your account must be fully verified
• IBAN deposits are available in EUR and GBP
• You may be asked to provide a bank statement dated within the last 3 months showing sufficient available balance for the deposit

Rest of World (ROW)

For users outside the EU and UK, bank deposits must be requested from the Support Team via Live Chat.

• Select the Manual Bank Deposit option
• Follow the instructions provided by the Support Team

Fees & Requirements

• Bank transfers must be sent from a bank account in your own name
• Luxon Pay does not charge fees for bank transfers, but your bank may apply its own fees
• Processing times may vary depending on your bank and location
• Additional verification checks may be required in some cases

If you need any help, please contact our Support Team via Live Chat.

Luxon Pay does not charge any fees for deposits made via regular bank transfer.

However, your bank or an intermediary bank may apply fees. These charges are outside of Luxon Pay’s control.

Luxon Pay does not set deposit limits for regular bank transfers.

However, your bank may apply its own limits. We recommend checking directly with your bank for details.

Deposits made using a credit or debit card are usually credited to your Luxon Pay account immediately, but in some cases it may take up to 48 hours for the funds to appear.

Yes. Open Banking is available for UK and EU customers for deposits only.

Deposits made using alternative payment methods (APMs) typically appear in your Luxon Pay account within a few hours, but in some cases it may take up to 48 hours.

If your deposit has not arrived after this time, we recommend contacting your APM provider directly.

No. You can only make deposits using a bank account or card in your own name.

Deposits made using someone else’s card, or from a company or business account, will not be accepted.

No. Prepaid cards are not accepted as a deposit method on Luxon Pay.

Your card details are securely saved each time you use a new card to make a deposit. You can store up to three cards, and you only need to enter the details once.

To remove a stored card, select the three dots next to the card and choose Delete.

There are several reasons why a card deposit may be declined:

• Your card issuer has blocked the transaction for security or limit reasons
• Incorrect card details were entered
• There are insufficient funds in your account
• Your personal details do not match those on your Luxon Pay account
• You have reached the maximum of three stored cards

If the issue continues, please check with your card provider or contact our Support Team
via Live Chat for assistance.