FAQ Deposits

Why has my debit / credit card been declined?

There are several reasons why your card may have been declined. Some reasons are listed here:

  • The card issuer has declined the transaction for security reasons or exceeding limits in which case, you should contact your card issuer / bank
  • You have entered the incorrect card details
  • You have an insufficient balance to carry out the transaction
  • The personal details does not match the personal details on your Luxon Pay account
  • You are trying to register more than the maximum number of registered cards (3)