Luxon Pay is a multi-currency digital wallet (eWallet) that provides a secure and convenient way to make online payments and deposit funds with supported merchants.

Your Luxon Pay wallet allows you to hold multiple currencies and exchange between them instantly, all within one account.

You can also send and request money from friends around the world using your synced contacts, enabling fast and secure global transfers with no fees (limits apply).

Luxon Pay is available in 132 countries worldwide.

There are different deposit methods available for each region.

You can start using your Luxon Pay account as soon as it has been set up and your proof of ID has been verified.

You can check your account limits at any time:

💻 Desktop
1. Go to My Account
2. Select Account Information

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Account Limits

No. Your account limits are determined by your verification level and merchant activity, not by your VIP tier.

If you obtained your VIP tier through merchant deposit activity, you can contact our Support Team
to review whether your limits can be adjusted accordingly.

You can also reach out to Support if you require higher limits for a specific reason.

Your account limits are determined by your verification level and merchant activity.

Once your account is active, you can request higher limits and additional features by completing further verification. Approval may also depend on your VIP level.

You can increase your VIP tier by using your Luxon Pay wallet to make deposits with eligible online merchants. Once you reach the minimum quarterly merchant deposit threshold, your VIP status will be activated automatically for the next quarter. You can learn more on our Luxon VIP page.

If you need higher limits for a specific reason, reach out to our Support Team
via the Live Chat and we’ll take a look.

If approved, your updated limits and features will usually be available within 1 working day.

You can view and download your account statements from both the desktop version and the app. You can choose the currency, time period, and file format before downloading.

💻 Desktop
1. Go to My Account
2. Select Statements and Documents

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Statements and Documents

You can update most of your personal details directly in your account. To change your name or date of birth, please contact our Support Team via Live Chat.

💻 Desktop
1. Go to My Account
2. Select Personal Details

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Personal Details

Please note that additional verification may be required for some changes.

You can update your email address and mobile number directly within your account.

💻 Desktop
1. Go to My Account
2. Select Personal Details
3. Click the pencil icon to edit your details

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Personal Details
3. Edit your details on this screen

You will receive a verification code to confirm your new contact details.

You can change your preferred language either before logging in or from within your account.

Before logging in, use the language selector at the bottom of the screen.

💻 Desktop
1. Go to My Account
2. Select the current language to view the full list of supported languages

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select the current language to view the full list of supported languages

All of our legal documents, including the Terms & Conditions, are available at the bottom of our website and within your Luxon Pay account.

💻 Desktop
1. Go to My Account
2. Select Legals

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Legals

Our Privacy Policy, is available at the bottom of our website and within your Luxon Pay account.

💻 Desktop
1. Go to My Account
2. Select Legals

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Legals

In some cases, Luxon Pay may temporarily restrict access to an account to help protect your personal information and funds.

This may happen for several reasons, such as incomplete identity verification, an unverified source of funds, or outdated account information (for example tax details).

For assistance restoring access, please contact our Support Team and we’ll be happy to help.

If you would like to close your Luxon Pay account, you can do so from your account settings.

💻 Desktop
1. Go to My Account
2. Select Security
3. Choose Delete Account

📱 App
1. Tap the ☰ menu in the top-left corner
2. Select Security
3. Choose Delete Account

Please note that once your account is deleted, you will not be able to create a new one.

If you have any questions, contact our Support Team for assistance.