Step 1 – From your dashboard, select ‘Transfer’.

Step 2 – Select, ‘Make a withdrawal’.

Step 3 – Here you can select to withdraw to card, bank account or alternative payment method which you have previously deposited with.

Withdrawals will vary from method to method, but as a general rule:

To card, can be instant but can also take up to 3 business days
To bank account, from less than one day up to 7 business days
To alternative payment method, can take up to 7 business days

Please allow the standard processing time for your withdrawal, then contact our Support Team, who will be able to help you further.

Yes, you will only be able to withdraw to the same debit / credit card you have deposited with.

Yes, only to the bank account that accepts USD. Please make sure you have provided the US Correspondent Bank details on your withdrawal. Fees may be applicable, see fees.

The SEPA region consists of the 27 Member States of the European Union, 3 countries in the European Economic Area (Iceland, Liechtenstein and Norway) and 6 non-European Economic Area countries (Andorra, Monaco, San Marino, Switzerland, United Kingdom, Vatican City State) to which the geographical scope of SEPA has been extended.

SWIFT is an acronym for the Society for Worldwide Interbank Financial Telecommunications. It was created to help banks communicate faster and more securely among themselves in relation to the processing of international payments. SWIFT withdrawals are classed as payments in the following currencies we support (USD, NOK, SEK, DKK, PLN, CHF, CAD ) sent to any country at all, EUR payments sent to any countries not in the SEPA country list above and any GBP payments if they are sent outside of UK.

No, you must first deposit at least €20 or equivalent into your Luxon Pay account before you are able to withdraw money.

Yes, you must withdraw at least €20 or equivalent in other currencies.

If you have entered the incorrect details or you have any concerns, please contact Customer Support via Live Chat immediately.