Yes, we use a variety of methods to ensure your money and your personal information remain safe at all times:
Industry standard encryption levels for all sensitive information
Highly secure data centres
24/7 automated transaction monitoring plus our internal fraud and compliance teams
24/7 support for immediate concerns
The way your bank or payment services provider verifies your identity or validates a specific payment instruction is changing. These changes are designed to reduce the risk of a fraudster pretending to be you to steal your money. Information for consumers on Strong Customer Authentication.
Yes, to increase security on your account you are able to set either SMS or Google Authenticator as 2FA. Please go to your account, select ‘Security’ and 2 Factor Authentication to enable 2FA and customise your settings.
You can manage your trusted devices by selecting ‘Account’, select ‘Security and then ‘Trusted Devices’. From here, you can manage your devices.
No you are not able to log into Luxon Pay using an IP proxy or a VPN connection. This is as a precaution to protect your funds and personal information. Your account may be suspended if you have tried to log in via an IP proxy or VPN.
To ensure the highest level of security, please:
• Ensure you never share your account information such as account password with anyone else
• Ensure you have 2 Factor Authentication (2FA) activated on your account
• Create a strong password that is hard to guess
• Do not use the same password on your Luxon Pay account that you use for other online services
• Change your password on a regular basis
• Be careful if an email looks suspicious
• If you think someone other than you has made a transaction, using your account, contact our Support Team via Live Chat immediately
Yes, your transactions on Luxon Pay have additional authentication including trusted device management and SMS verification.
Yes, it is possible to turn on/off fingerprint/face ID by going to ‘Account’ and selecting ‘Security’. Here you can toggle these settings on or off.
When you log in via your desktop application, ensure you untick the box ‘Add to trusted devices’ if you are using a public computer.
Talk directly to a member of our team by clicking the small circle on the bottom right.
Send your questions over to our support team by emailing email@example.com.
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Luxon and Luxon Pay are trading names of Luxon Pay Ltd, a company registered in Calgary, AB, Canada (No. 2024517852), with its registered office at Bow Valley Square 3, 490, 205 – 5 Avenue SW, Calgary, Alberta, T2P 2V7, Canada. Luxon Pay Ltd is authorised by FINTRAC as a Money Service Business (MSB No. M22974394). Terms and Conditions apply.