Support

Currencies

Which currencies are available with a Luxon Pay account?

Luxon Pay offers 11 account currencies:

CAD Canadian Dollars
CHF Swiss Franc
DKK Danish Krone
EUR Euro
GBP British Pound
NOK Norwegian Krone
PLN Polish Zloty
RUB Russian Rouble
SEK Swedish Krona
USD US Dollar
BRL Brazilian Real

Exchange rates are updated every 10 minutes. Currency exchanges are subject to fees dependant on your VIP level.

How do I remove a currency?

From the dashboard, select ‘Currencies’. Choose the currency you wish to remove and press the three dots on the right hand side, then select Remove currency.

Please note in order to remove a currency you must hold a zero balance in the currency you wish to remove.

If you hold a balance in a currency you wish to remove, you should either withdraw the balance or exchange for another currency.

What fees are associated with exchanging currencies?

The fee you will be charged for currency exchange is dependant on your VIP level.

The conversion rate is updated every ten minutes.

The current limits and fees applicable for currency exchange shall be detailed on the Website and Luxon Pay reserves the right to modify the limits and fees from time to time. Any relevant fees will be shown to you on the App at the time of making a currency exchange.

Are there any limits on currency exchanges?

Yes, depending on the type of account you have there will be limits in place for exchanging foreign currency. A full list of your account features is found by selecting ‘Account’ and then ‘Account features’.

How do I add a currency?

From the dashboard select ‘Currencies’. Choose the currency you wish to add from the ‘Available currencies’ list and tap on the plus sign. Your new currency will be created instantly.

How do I exchange currencies?

Step 1 – From your dashboard, select ‘Exchange’, enter the currency you wish to exchange.

Step 2 – Select the currency in the ‘To’ section.

Step 3 – Enter the ‘From’ amount and you will be shown the exchange rate.

Step 4 – Press ‘Continue’ and a summary screen will show your conversion.

Step 5 – All balances are updated immediately.

 

What is the exchange rate?

The exchange rate is the current price level in the market when directly exchanging one currency for another. The exchange rate is updated every 10 minutes.

The current limits and fees applicable for currency exchange shall be detailed on the Website and Luxon Pay reserves the right to modify the limits and fees from time to time. Any relevant fees will be shown to you on the App at the time of making a currency exchange.

Can I send money to a contact in any currency I hold?

Yes, you can send money in any currency to your contacts. An example being, if you are sending USD to a contact and they do not have a USD wallet in their Luxon Pay account, a USD wallet will be created and credited automatically for them.

Can I increase my currency exchange limits?

Yes, you can increase your currency exchange limits. However, this will depend on the level of verification you have completed.

Please contact our Support Team via Live Chat to find out more.

How do I access the currency exchange feature?

Currency exchange feature is only available for fully verified accounts.

Can’t find what you are looking for?

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Talk directly to a member of our team by clicking the small circle on the bottom right.

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Send your questions over to our support team by emailing support@luxon.com.

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