You can download our official app from the Google Play or App Store, or sign-up here for our web platform, accessible on your computer.
It is a legal requirement to check the identity of anyone who wants to open a Luxon Pay account.
It should take around five minutes to set up your account.
Yes, just pick up where you left off and follow the notifications in the platform to finish off setting up your account.
Please note you must complete the process within 72 hours.
To verify your Luxon Pay account, you will need to provide the following documents:
A valid government-issued photo ID, such as a passport or driving licence. We do not accept birth certificates.
Proof of address, such as a utility bill or bank statement, the document must clearly state your name and address and must be dated within the last six months.
Verifying your account will allow you to get higher limits and enhanced features. To make a deposit or receive funds you will need to verify your account.
Please contact our Support Team via Live Chat to request higher limits and enhanced features.
We verify your data electronically and all documents must be uploaded via the app.
No, we only check your credit file, which does not affect your credit score.
Verification of your documents can take up to 24 hours.
Once your documents have been verified, you will receive a push notification after you log in. You can view the status of your account by going to ‘Account’ and ‘Account information’. Here you can see if the account is ‘Verified’ or ‘Unverified’.
Talk directly to a member of our team by clicking the small circle on the bottom right.
Send your questions over to our support team by emailing firstname.lastname@example.org.
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Luxon and Luxon Pay are trading names of Luxon Pay Ltd, a company registered in Calgary, AB, Canada (No. 2024517852), with its registered office at Bow Valley Square 3, 490, 205 – 5 Avenue SW, Calgary, Alberta, T2P 2V7, Canada. Luxon Pay Ltd is authorised by FINTRAC as a Money Service Business (MSB No. M22974394). Terms and Conditions apply.