To verify your Luxon Pay account, you will need to provide the following documents:
A valid government-issued photo ID, such as a passport or driving licence. We do not accept birth certificates and handwritten documents.
To further verify your account and unlock all features, Luxon Pay requires one of the following documents:
-Utility bills (gas, water, electricity, internet, landline phone (not mobile phone bill) and council tax, household bill)
-Bank statement
-Bank confirmation letter, Mortgage agreement, bank card letter
-Tax assessments
-Online banking receipts – PDF format
This document must contain your full name, home address and it must be dated within the last 3 months. This document should be provided in original PDF format or a photo of the physical document, ensuring that all four corners are visible, the information is clearly legible and the document contains a stamp.
Please contact our Support Team via Live Chat to request higher limits and enhanced features.
We verify your data electronically and all documents must be uploaded via the app.
Talk directly to a member of our team by clicking the small circle on the bottom right.
