Luxon Pay is a multi-currency digital wallet (an eWallet) and is a safe and convenient way to deposit funds into merchants for quick and easy online payments. Your Luxon Pay eWallet enables you to hold multiple currencies and exchange between them, instantly.
Plus, you can send and request money from friends around the world, using your synced contacts for fast and secure global transactions, all with no fees. (Limits may apply).
The limits on your account will automatically increase once your account is fully verified. To increase your limits further please contact the customer service team, please note that limit increase depends on your merchant activity.
You can view your limits and features by selecting ‘Account’ and then ‘Account information’.
No, your account limits depend on the level of verification you have submitted and your merchant activity.
You can start to use your Luxon Pay account immediately after it has been set up and proof of ID has been verified. Available limits and features can be viewed in ‘Account Information’.
In order to change your name, address or date of birth, please contact our Support Team via Live Chat, who can assist you. Further verification will also be required.
Log into your desktop application, Select ‘Account’ then choose ‘Statements’. From here you will be able to select the currency, month and format and download.
Luxon Pay is available in over 120 countries. Deposit and withdraw in 12+ currencies. Use Visa, Mastercard and many other alternative payment methods. Depositing via bank transfer is available for amounts of €1,000 or more, please contact the Support Team via Live Chat to arrange.
After your account is active, you can request higher limits and enhanced features by completing further verification.
Please contact our Support Team via Live Chat to request higher limits and enhanced features. Please note that limit increase depends on your merchant deposit activity.
It can take up to 3 working days for your new limits and features to become available.
You can change the language by selecting ‘Account’ and then use the drop-down menu to choose your preferred language.
From time to time Luxon Pay will suspend access to your account to protect personal information and funds. We may do this if we see unusual activity on your account.
Please contact our Support Team and they can help further, if you are experiencing this issue.
If you would like to close your account, please click on Account – Security – Delete account.
Please be aware that after deleting your account you will not be able to create a new account.
If you have any questions regarding your account please contact the customer support team for advice.
All our legal documents can be found at the bottom of our website or in your Luxon Pay account by selecting ‘Account’ and then ‘Legals’.
Please go to ‘Account’, click ‘Personal Details’ and click the three dots next to the email or mobile number and follow the instructions. You will be required to complete verification on changing your email or mobile number.
Talk directly to a member of our team by clicking the small circle on the bottom right.
Send your questions over to our support team by emailing firstname.lastname@example.org.
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Luxon and Luxon Pay are trading names of Luxon Pay Ltd, a company registered in Calgary, AB, Canada (No. 2024517852), with its registered office at Suite #229, 6030 88ST NW, Edmonton, Alberta, Canada, T6E6G4. Luxon Pay Ltd is authorised by FINTRAC as a Money Service Business (MSB No. M22974394). Terms and Conditions apply.