Luxon Pay is a multi-currency digital wallet (an eWallet) and is a safe and convenient way to deposit funds into merchants for quick and easy online payments. Your Luxon Pay eWallet enables you to hold multiple currencies and exchange between them, instantly.

Plus, you can send and request money from friends around the world, using your synced contacts for fast and secure global transactions, all with no fees. (Limits may apply).

The limits on your account depend on the level of verification we have been able to complete during the account set up process. There are only two types of accounts unverified and verified. Fully verified accounts will have varying levels of limits.

You can view your limits and features by selecting ‘Account’ and then ‘Account information’.

No, your account limits depend on the level of verification you have submitted. See VIP tiers for further information.

You can start to use your Luxon Pay account immediately after it has been set up and proof of ID has been verified. Available limits and features can be viewed in ‘Account Information’.

In order to change your name, address or date of birth, please contact our Support Team via Live Chat, who can assist you. Further verification will also be required.

Log into your desktop application, Select ‘Account’ then choose ‘Statements’. From here you will be able to select the currency, month and format and download.

You can find our Privacy Policy at the bottom of our website or in your Luxon Pay account by selecting ‘Account’ and then ‘Legals’.

After your account is active, you can request higher limits and enhanced features by completing further verification.

Please contact our Support Team via Live Chat to request higher limits and enhanced features. Please note that limit increase depends on your merchant deposit activity.

It can take up to 3 working days for your new limits and features to become available.

From time to time Luxon Pay will suspend access to your account to protect personal information and funds. We may do this if we see unusual activity on your account.

Please contact our Support Team and they can help further, if you are experiencing this issue.

Please contact our Support Team on Live Chat and they will be able to assist you in closing your account.

All our legal documents can be found at the bottom of our website or in your Luxon Pay account by selecting ‘Account’ and then ‘Legals’.