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What is Luxon Pay and how does it work?

Luxon Pay is a multi-currency digital wallet (an eWallet) and is a safe and convenient way to deposit funds into merchants for quick and easy online payments. Your Luxon Pay eWallet enables you to hold multiple currencies and exchange between them, instantly.

Plus, you can send and request money from friends around the world, using your synced contacts for fast and secure global transactions, all with no fees. (Limits may apply).

What kind of Luxon Pay accounts are there, and what limits do they have?

The limits on your account depend on the level of verification we have been able to complete during the account set up process. There are only two types of accounts unverified and verified. Fully verified accounts will have varying levels of limits.

You can view your limits and features by selecting ‘Account’ and then ‘Account information’.

Are my account limits the same as my VIP tier?

No, your account limits depend on the level of verification you have submitted. See VIP tiers for further information.

How soon can I start using my Luxon Pay account?

You can start to use your Luxon Pay account immediately after it has been set up and proof of ID has been verified. Available limits and features can be viewed in ‘Account Information’.

How do I change my personal details linked to my Luxon Pay account?

In order to change your name, address or date of birth, please contact our Support Team via Live Chat, who can assist you. Further verification will also be required.

Where can I access my account statements?

Log into your desktop application, Select ‘Account’ then choose ‘Statements’. From here you will be able to select the currency, month and format and download.

What is your Privacy Policy?

You can find our Privacy Policy at the bottom of our website or in your Luxon Pay account by selecting ‘Account’ and then ‘Legals’.

Which countries is Luxon Pay available in?

Luxon Pay is available in over 120 countries, you can use the search tool below to see whether the country you reside in is listed, and which payment methods are available there. Deposit and withdraw in 10 currencies. Use Visa, Mastercard and many other alternative payment methods. Depositing via bank transfer is available for amounts of €1,000 or more, please contact the Support Team via Live Chat to arrange.

bank transfer

crypto

Visa

Mastercard

trustly

safetypay

sofort

trustpay

eps

p24

interac

giropay

mistercash

pix

instant bank transfer

multibanco

blik

mybank

No Methods available

How can I increase my account limits?

After your account is active, you can request higher limits and enhanced features by completing further verification.

Please contact our Support Team via Live Chat to request higher limits and enhanced features. Please note that limit increase depends on your merchant deposit activity.

It can take up to 3 working days for your new limits and features to become available.

How can I change the language?

You can change the language by selecting ‘Account’ and then use the drop-down menu to choose your preferred language.

Why has my Luxon Pay account been disabled?

From time to time Luxon Pay will suspend access to your account to protect personal information and funds. We may do this if we see unusual activity on your account.

Please contact our Support Team and they can help further, if you are experiencing this issue.

How do I close my Luxon Pay account?

Please contact our Support Team on Live Chat and they will be able to assist you in closing your account.

Where can I find the Terms and Conditions and other legal documents?

All our legal documents can be found at the bottom of our website or in your Luxon Pay account by selecting ‘Account’ and then ‘Legals’.

How can I change my email address and mobile linked to my Luxon Pay account?

Please go to ‘Account’, click ‘Personal Details’ and click the three dots next to the email or mobile number and follow the instructions. You will be required to complete verification on changing your email or mobile number.

Can’t find what you are looking for?

Live chat 24/7

Talk directly to a member of our team by clicking the small circle on the bottom right.

Email

Send your questions over to our support team by emailing support@luxon.com.

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